Caz Steffens BEM (Director)


Caz Steffens (BEM) is a Director of Black Swan Care Ltd and works closely with Social Services, Mental Health teams and supporting private clients. Black Swan Care Ltd provides support and help to clients, both at home and within the community.  Caz has had some truly wonderful outcomes with numerous clients since Black Swan Care first started, so much so that Devon Home Choice have expressed an interest in wanting to write about the precious support given by Caz and Black Swan Care Ltd to add to their website and to include in a report back to Teignbridge Council.  Clients lives have been changed beyond belief with Caz’s help. Black Swan Care Ltd have successfully relocated clients to residential placements that have enabled their lives to become easier, more comfortable and pleasurable. Caz thrives on integrating clients successfully into the community and help save social isolation. This has been achieved by attending social groups, voluntary work and local community centres.


Caz has a wealth of experience working with vulnerable young adults and children. This includes supporting children and parents in Social Services Contact Centres, escorting children and keeping them safe on a 24/7 basis and accompanied visits to educational and fun activities.


Caz is the founder of The Snooky Trust Charity, based in Dawlish some 12 years. The Snooky Trust Charity raises funds for 18 to 40-year-old people who have a physical illness of any description residing in Dawlish & Devon. The charity now raises funds by organizing a yearly music festival in Dawlish called Snooky Fest. 


Caz was awarded a British Empire Medal in The Queen’s Birthday Honours list 2018, recognising her efforts in helping vulnerable young adults in Devon.

Rob Coleman (Director)


Rob started his career in high street banking, working for Lloyds Bank. He moved on to work in various roles in financial services before leaving and becoming both an Area Manager and then Regional Manager in the hospitality world. Rob eventually turned full circle and worked for Cornwall College, delivering financial services training. Rob has worked as an Activity Coordinator in dementia friendly residential homes, as a Lead Manager for person centred care, and is now, with his business Director Caz Steffens BEM, building a successful enabling support business, working closely with social services, mental health teams and supporting private clients. The enabling business is part of the Supporting Independence Framework, registered with Devon County Council. Rob has always got involved in community projects. Perhaps his biggest and most prominent legacy is the formation of a Youth & Mini Soccer Club in conjunction with several other fathers, born out of his love for football and sport in general, and now seeing a membership in the hundreds. Rob was the inaugural chairman of the club for 10 years. Rob identifies that the formation of the football club, ensured that children from across the spectrum would have some real focus and feel inclusive of a family club. This would help them build friendships that both he and his fellow coaches, hoped would last a lifetime. To this day, Rob will often be stopped by individuals who were under the mentorship of the club and is treated as a true friend and supporter of what they have achieved.

Luke Steffens - Family Support Worker

Luke has been with Black Swan Care Ltd since December 2018. Previously, Luke worked for a company that provided residential independent living for learning disabilities, and his role was that of Workshop Manager, encouraging and overseeing projects for service users to create and engage in working predominantly with wood crafts.  Luke has worked extensively with service users in adult social care, including learning, physical, dementia and mental health. He has now extended his portfolio of support work which has embraced child support services. Luke's attitude is to be really proactive with a service user. and will always try and engage someone with a common denominator of interests. Creating a supportive and caring approach, coupled with attentive listening of what a service user's interest might be, has had some really positive outcomes. Away from work, Luke is a family man and has a passion for playing music live. He is currently the lead guitarist of a well known local band and this outlet has been engaged with past and present service users in a very positive way, combining a mutual love of playing instruments and music in general.

Cassie Brennan – Family Support Worker


Cassie started her career in 2010 as a youth worker where she developed her career for a youth charity over some 8 and half years.  Through this, Cassie has gained vast experience in supporting young people with behavioural challenges, struggling with their mental health, learning difficulties, young people who may have been excluded from school/college and those who have been in placement breakdowns. Throughout Cassie’s career, she has often worked in schools running mental health workshops and mentoring a large amount of independent living skills and employment courses.  Cassie has advocated young people during meetings and appointments and worked alongside support workers/social workers to ensure the young person’s individual needs are being met. Cassie supports young people using a person-centred approach and ensures support workers/social workers are kept up-to-date with relevant information

FALL 2023



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Black Swan Care is a trading name of Black Swan Care Ltd

Directors: Mr R Coleman & Mrs C Steffens BEM

Incorporated in England & Wales No. 12089662

Registered Office: 5 - 7 Pellew Arcade, Teign Street, Teignmouth, Devon TQ14 8EB

Business Address: 10 Cousens Close, Dawlish, Devon EX7 9TE

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